As the owner of the home, you must always receive a copy of the bill so that you are always aware of the account’s status. Per BLMC 13.04.080, the owner of the property where the water service is attached is be responsible for the payment of all connections, shutoffs, turn-on, service charges, and liens, even if the account is set up so a copy of the bill is sent to a tenant or other person. Therefore, the owner of the home cannot be removed from a utility account even when tenants are added.
A $45.00 fee is charged to set up a tenant on a utility account. For complete information please see the 'Other Services and Charges' section at www.ci.bonney-lake.wa.us/utilities.
Keywords: water bill, renter, rental, utility bill, tenant.
New Utility Account: If you are moving into an existing home or business and need to transfer the sewer and/or water utility service into your name please contact the Utilities Cashier or visit our Utilities page for more information.
New Water/Sewer Connection: For new connections to the City sewer or water system (such as for a newly constructed home or business), please view our Building Permits page or contact the Permit Center
For information on how water meters work and how to check for a leak, view the information provided on the Utilities page. This page also includes information on how to get an adjustment on your utility bill for a repaired leak.
To report an emergency with a City utility after normal business hours, please call the dispatch center at (844) 821-8911.
How do I find out if a tree is on my property or the city's?
To check if trees are located on your property or the City’s property, first check the tree for a quarter sized silver tag with a number engraved in it. If there is a tag on the tree, it has been inventoried by the City and is on City property.
If there is no tag, you should check where your property line is located to be sure. For help determining where you property line is located, please contact the Associate Planner.
Water Supplies owned by the City of Bonney Lake are not fluoridated. In the event of a water shortage the City may purchase Tacoma Water, which is fluoridated. If you are allergic to fluoride please contact the Public Works Administrative Specialist IV to get on a list so you can be contacted in the event that Tacoma Water is utilized.
How do I get garbage, recycling, and yard waste services?
Garbage service is mandatory within City Limits per BLMC Chapter 8.04, and is managed by D.M. Disposal. D.M. Disposal also handles recycling and yard waste services. An additional fee is charged for yard waste service. To set up, change or cancel an account, report a problem, or ask questions about these services, please contact D.M. Disposal directly (see contact information below). General information and rates are available to view on our Utilities page,
D.M. Disposal Contact Information:
Inside City Limits: (253) 414-0347
Outside City Limits: (253) 414-0345
To get your meter tested contact the City Utilities Department at (253) 447-4317. If a meter is found to be working properly the City will assess a $50 fee for the testing procedure, if the meter is found to be dysfunctional you will not be charged a fee.
When a home is sold, the water is normally not turned off; instead, the account is transferred to the name of the new homeowner. If you have sold your home, contact the City Utilities Department at (253) 447-4317 with the name of the new owner and the closing date of your sale.
Tenants cannot make changes to utility accounts; the property owner must contact the City to remove a tenant's name from the account. To request to have water turned off for this or any other reason, please contact the City Utilities Department at (253) 447-4317.
How do I know how many gallons of water I am using?
Water usage can be converted easily from the City’s unit of measurement, which is cubic feet, to gallons by multiplying the consumption on your bill by 7.48 per cubic foot, making sure to note that the city bills per 1000 cubic feet. To learn more see our
Utilities Department Page.
How do I know if my water is scheduled for shut off?
If you have a past due balance over 60 days you will likely be scheduled for shut off. The City sends out shut off notices well in advance of the shut off date. In the event you did not receive a shut off notice, but suspect you may be sufficiently past due, please check your account online at: https://web.ci.bonney-lake.wa.us/ or contact the City Utilities Department at (253) 447-4317.
How do I pay for a utility (water/sewer/stormwater) bill?
See our Utility Billing page for complete information on utility rates, billing schedules and payment options. Utility bills for water, sewer and stormwater service may be paid in the following ways:
This site allows registered users to make payments, check water use (consumption) and view the account history. To use this service you must first set up an account, which requires you to enter your utility account number.
In Person: Justice & Municipal Center (2nd floor) - 9002 Main St E
During normal business hours (8:30am - 5:00pm) please make payments at the Utilities desk. In person payments are accepted by cash, check, money order, or credit card (Visa or Master Card). Outside normal business hours, payments by check ONLY may be dropped in the drop box outside the building.
Call the Utilities Desk at (253) 447-4317 with any quesitons about your utility account or bill payment options.
How do I report a street light outage or other problem?
If you see a street light that is out, constantly on during the day, or turning on and off during the night, please submit a report it via Puget Sound Energy's Intolight website - www.intolight.com - or call 1 (877) 229-1235.
If possible, include the pole number in your report. Most street light poles have a 12 digit grid number (black & yellow numbering on metal tags) or INTOLIGHT tag (INTOLIGHT logo on metal tag). Though not required, it is helpful to include this information when reporting a light outage.
STREET LIGHT EMERGENCIES To report a street light emergency, such as a knocked down pole, exposed wires, etc. do not use the online form; please call PSE at 1 (888) 225-5773.
How do I report leaks or problems with grinder pumps, water mains, or lift stations?
If you have a water leak on your property you should contact a plumber or leak finder service. If you would like to request a leak adjustment to your Utility Bill, please review information on our
City Utilities page.
To report problems such as bells, alarms, strange noises or leaks from water mains, grinder pumps, lift stations or other utilities, please contact the
Public Works Operations staff or call the City at (253) 862-8602 to be transferred to the appropriate staff person.
To report utilities emergencies after-hours (weekday evenings, weekends, or holidays) please call the dispatch center at (844) 821-8911.
Please do notcall the City for water or sewer problems located on your private property; call a local plumber or leak finder service.
To request an adjustment to your utility bill, submit a letter to the City Finance Department to the attention of the Accounting Specialist responsible for utility billing.
The letter must include your name, address, account number, phone number and the reason you are requesting an adjustment (i.e. you had a leak and the date you got it fixed). You will be notified in writing if you are eligible for an adjustment and, if so, how much it will be.