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  You Are Here: Home: Government: Departments: Executive: Finance Utility Billing

Utility Billing
 
 
 
SPECIAL NOTICES:

  
 
 


Utility Billing
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All utility billing is handled by the City of Bonney Lake Finance Department, except solid waste and recycling, which is handled by DM Disposal (more information available below). 

Utility accounts are the responsibility of the property owner. The owner remains responsible for payment, even if the property owner provides a written request to bill tenants. For information on rates and other charges, see the Utility Rates section, below.

Delinquency

Utility charges are due upon receipt and become delinquent on the 15th of the month following the billing. A penalty of 2% is added to all delinquencies. Disconnection is scheduled 30 days after the date of delinquency.

In the event of disconnection (water shut-off) due to delinquency, all charges plus a $100.00 turn-on fee must be paid to reconnect service. The City reserves the right to require cash to redeem any check returned by the bank for any reason.

Billing Cycles

Residential customers who reside inside the corporate Bonney Lake city limits are billed for basic services on a monthly basis and for commodity (consumption) on a bi-monthly basis. Meters are read on odd months (January, March, May, July, September, and November).

Residential customers who reside outside the corporate City limits are billed on a bi-monthly basis for both base charges and commodity (consumption) charges. Meters are read on even months (February, April, June, August, October, and December).

Commercial non-residential accounts are billed monthly for both basic service charges and commodity (consumption) charges. Meters are read monthly.


Account Changes/Transfers

City of Bonney Lake accounts are maintained in the name of the property owner. Requests for changes to account information must be made by the property owner. Whereas the City has set controls to prevent identity theft, proof of identification is required for any name or mailing address changes. 

This policy is in effect as of May 1, 2009 and is in compliance with the Federal Trade Commission's 'Red Flags Rule.' For more information on these rules, please view the FTC website: www.ftc.gov/redflagsrule/.

To request changes to an account, such as transferring an account to a new owner, turning service on or off, changing your mailing address, etc., submit the appropriate form to the Bonney Lake Utilities desk at the Bonney Lake Justice & Municipal Center, second floor. 

Applications for utility service accounts must be submitted in person. Photo identification, such as a Washington State Driver's license, is required. Use the links below to download the forms. Fees may apply; see Other Services and Charges, below.


Account Change Forms

Also available on the Forms Page. Fees may apply; see Other Services and Charges, below.

Application for Utility Services
Request for Account Changes
Request to Bill Tenant

Because utility services are a lien against the property, purchasers are encouraged to ask their title company to verify billing status prior to closing. Additional fees may apply.

Submit forms to:

By Mail

City of Bonney Lake
Attn: Utility Billing
P.O. Box 7380
Bonney Lake, WA 98391

In Person

Justice & Municipal Center 
Finance - Utilities - Suite 250
9002 Main Street East
Bonney Lake, WA 98391

By Fax

(253) 447-3181

 

 


Payment Options


Please include the account number and telephone number on all checks.
 

Online

https://web.ci.bonney-lake.wa.us

 
As of September 16, 2010, service charges are no longer applied to online payments.



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By Mail

City of Bonney Lake
P.O. Box 1330
Caldwell, ID 83606

Please note our new mailing address for billing as of June 2010.

In Person

Justice & Municipal Center
Finance - Utilities - Suite 250
9002 Main Street East
Bonney Lake, WA 98391


Get Directions
 

Forms of payment accepted:

Credit/Debit Cards Accepted
For your convenience, we now accept credit and debit card payments.

Cash, Check, Credit/Debit (MasterCard or Visa). Customers must present current identification when making credit/debit card payments.

A locked Drop Box is located outside the Justice & Municipal Center for after-hours payments made by check or money order.

Customers can also purchase and renew
dog and cat licenses and boat launch permits at the Utilities Desk.

 


By Phone

(253) 447-4317
During normal office hours - 8:30 a.m. to 5:00 p.m. Monday through Friday.
 
 


Utility Rates

2015 Utility Rates - effective January 1, 2015 
      Water
      Sewer  
      Storm Water


2014 Utility Rates 
      Water  
      Sewer  
      Storm Water



Other Services & Charges 

Senior / Disabled Persons Discount 

Leakage Rate Reduction 



Other Services and Charges

  • Please view the current utility rates for a more complete list of other services and charges, including irrigation meters, private fire systems, inactive water meters, etc.
  • Miscellaneous Charges: See BLMC 13.04.091 for charges related to change of ownership, duplicate bills, returned checks, payment plan setup, meter reads outside the standard cycle, requests for estimated final bills, etc. Listed fees include:
    • Estimate final (per request): $5.00
    • Change of ownership: $35.00
    • Duplicate Bill Sent (tenant): $45.00
    • Payment plan setup charge: $15.00
    • Returned check charge: $35.00
    • Read outside standard cycle: $45.00
       
  • Removal of Meter Lock / Damaged Meter or Setter: If a lock has been removed from a meter that has been locked off for any reason, a $100.00 fee will be charged in addition to any utility charges due and payable. If the meter or setter is damaged by this action, the property owner will be charged for labor and materials to repair the service.


Senior/Disabled Persons Discount

Senior Citizen/Disabled Discount Application Form

To qualify to receive  this discount, the utility customer must provide proof that they receive the Pierce County "Senior Citizens & Disabled Persons Property Tax Exemption". Because of this requirement, only the property owner can apply for the discount. For more information about the County’s property tax discount, please visit the Pierce County website or call the Pierce County Assessor-Treasurer’s Office at (253) 798-2169.

The Bonney Lake Senior/Disabled Persons discount for qualifying property owners is:

  • Water: 50% reduction from the standard Water Availability Charge (base rate).
  • Sewer: 20% reduction from the Sewer Availability Charge.
  • There is no discount on the Commodity (Consumption) Charge.

To apply for a discount on your utility bill, submit the Senior Citizen/Disabled Discount Application form to the Bonney Lake Utilities division. Forms are available at the Utilities Desk, or you may download and print the form using the link above. Please call (253) 447-4317 with any additional questions about this discount.


Leakage Rate Reduction  

General Meter Information
Leak Adjustment Request Form 
BLMC Chapter 13.04.100(G)

The City of Bonney Lake offers a leak adjustment to customers who have had a leak in their private plumbing system when the leak is repaired. The adjustment shall be two-thirds of that portion of the customer’s water bill which is over the average normal water usage. An adjustment may be granted upon written request with documentation (repair receipts) and approximate date of prompt repair.

Adjustments are granted no more than once in each 2 year period and apply to billings for three months, or two consumption billings. The adjustment shall be limited to the period of 90 days prior to the repair of the leak. This process may take approximately 60-90 days depending upon the date your leak was repaired and the next scheduled meter reading cycle, which are done bi-monthly.

Please download and review the General Meter Information sheet for information on meters, leaks, meter malfunctions, misreads, repairs and adjustment policies.

To request an adjustment, submit a Leak Adjustment Request Form to the City Finance Department to the attention of the Utilities Supervisor. The letter must include your name, address, account number, phone number, the reason you are requesting an adjustment, the date of prompt repairs, and applicable documentation of repairs (such as receipts).

Additional information on utility rates and adjustments is available in BLMC Chapter 13.04.100(G).
 

 



DM DisposalSolid Waste & Recycling Service


The City of Bonney Lake contracts with D M Disposal for solid waste (garbage and recycling) service. New service rates go into effect March 1st each year. 
 

Automated Garbage Service begins November 2014


Rates & Information


F

Spring Clean-Up  2015 Dates TBD
Each year D M Disposal offers Spring Clean-Up Week for customers in Bonney Lake at no additional charge. See our Special Events page or contact D.M. Disposal for more information.

or more information please contact D.M. Disposal directly or visit their website:

     D M Disposal
     Web: www.murreysdisposal.com
     Phone: (253) 414-0347
     Toll Free: 1 (888) 806-7048

 

 

 

Dump, Recycling, and Household Hazardous Waste Disposal
 

Other Recycling Services
Find out how to recycle, dispose of, or donate items from railroad ties to propane tanks:
Pierce County Solid Waste Division - Recycling Menu

The Prairie Ridge Transfer Station is the local solid waste dump and recycling facility. For more information, contact the transfer station directly or view their website:

Web: www.lrilandfill.com/

Address: 11710 Prairie Ridge Dr E, Bonney Lake

Phone: (253) 862-1704 
 

Household Hazardous Waste (HHW) such as batteries, flourescent light bulbs, motor oil, etc. is accepted at the Hidden Valley Transfer Station in Puyallup and the Tacoma Landfill for Pierce County residential households. For more information and lists of acceptable household hazardous waste materials, visit www.piercecountywa.org/hhw or www.lrilandfill.com/hhw.asp, or the 'Recycling Menu' link above/right.
 

 

Find Rebate Programs


 

 



Contacts

Phone: (253) 447-4317
Fax: (253) 447-3181
After-Hours Water/Sewer Emergencies: (253) 841-5538

Staff Contacts

Utilities Cashier
Accounting Specialist
 


Location
Justice & Municipal Center
9002 Main Street East, Suite 250
Bonney Lake, WA 98391
 

Mailing Address - Utility Payments
See Payment Options
City of Bonney Lake
P.O. Box 1330
Caldwell, ID 83606

Mailing Address - Correspondence / Forms
Attn: Utilities 
City of Bonney Lake
P.O. Box 7380
Bonney Lake, WA 98391



Service Area Map

See our Maps Page for the current Water and Sewer Service Area Map.
     Water-Sewer Service Area Map


See our Public Works Water Division page for water quality reports, water conservation tips, and links to other informational resources.

  
 


Cold Temperatures & Frozen Pipes
 


Temperatures below freezing can cause water pipes to freeze and burst. If you have frozen pipes, call a licensed plumber. If your water meter is frozen or leaking, and/or you need your water to be turned off at the meter, you must contact the City for this service. If you do damage to your water meter, you will be billed for its repair or replacement!

During normal office hours
(8:30 a.m. to 5:00 p.m.), please contact Public Works at (253) 447-3101 to request that your water be shut off at the meter. For after-hours water/sewer emergencies, please call (253) 841-5538.

For information and tips to prevent your pipes from freezing, check out these helpful resources:
- "How to Prevent Frozen Pipes" - Seattle Times, Dec. 9, 2009
-
"Preventing Frozen Pipes" - The Weather Channel.com
- "If your Pipes Freeze or Break" - The Weather Channel.com


* Portions of this content originated at the City of Sumner website.

 



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